Category: ServeIT

Service Level Agreements (SLAs) & Best Practices

These SLAs apply to jobs accepted through the InfoTrack Exchange. By joining as a Partner Agency, you’ve agreed to these terms as a condition of platform access. They exist to ensure smooth operations, legal compliance, and top-tier service on every job, and all partner agencies and process servers are expected to meet the requirements below. […]

InfoTrack Exchange Service Level Agreements (SLAs) & Best Practices

This article outlines the required service-level standards and recommended best practices for jobs on the InfoTrack Exchange. Partner agencies agree to these SLAs as a condition of platform access. Use this article as your reference for consistency, quality, and compliance. Service Level Agreements (SLAs) Standard Jobs First attempt: within 5 days of job creation Subsequent […]

Guidance on Substitute Service Procedures

Navigating Substitute Service under California Code of Civil Procedure Note: The contents of this article apply to California. Substitute service is a legally recognized method of serving legal documents when direct, personal service has not been successful. Governed by the California Code of Civil Procedure (CCCP), understanding these rules is essential for process servers operating […]

Best Practices for Service Attempts and Diligence

Note: The contents of this article applies to California. As an independent contractor providing process serving services for ServeIt, it’s crucial to understand and adhere to the flexible guidelines that govern our approach to service attempts and diligence. These guidelines are designed not just to comply with legal standards but to optimize the effectiveness and […]