Exchange: Communication FAQs

How do I ask questions about specific jobs?

• Method for Non-Urgent Queries: Use the Notes functionality within ServeManager to enter queries directly on the job’s page. This is best for non-urgent questions related to job specifics, such as parties involved, circumstances, or obstacles encountered.

• Urgent Communication: If your query is urgent, especially if you’re at or approaching the service location and need immediate assistance, please call us directly at (800) 280-4400 during business hours (7 AM to 6 PM PT).

How do I contact the Contractor Success Team for general inquiries?

• Intercom: For broader questions or concerns about your contractor role, use the Intercom chat function to send a message, your Agency Success Manager will help you every step of the way.

What should I do if I’m unavailable for more than a day or an emergency occurs?

• Notification: Please notify us as soon as possible via Intercom with details of your downtime or emergency, such as medical issues or local disruptions.

What if there is a payment issue or I suspect a mistake?

• Send us a message via Intercom including the Job number and we’ll be available to help troubleshoot the issue.

How do I update my business or contact information?

• Update Process: You can update personal information and Company information from the My Account section

What if I experience technical issues with ServeManager?

• Technical Support for ServeManager:
  • Phone: Call (800) 280-4400, available Monday through Friday from 7 AM to 7 PM Mountain Time.
  • Online Form: Fill out the support form at ServeManager Contact for non-urgent technical support requests.

How can I track the status of my queries or requests?

• Tracking: Monitor the status of your communications through ServeManager’s communication section or check your email for notifications from our team.

What is the best way to ensure a fast response from my Agency Success Manager?

• Use the Intercom chat to send messages directly to your Agency Success Manager and our Customer Support Team.
• Best Practices: For the quickest response, ensure your communications are clear and concise, specify the urgency level if high, and use the appropriate communication channels for your specific needs.
• Remember, if you need urgent help or assistance call us directly at (800) 280-4400 during business hours (7 AM to 6 PM PT).

---