This article outlines all required service-level standards and recommended daily practices for ServeIT jobs. Use this as your reference to ensure consistency, quality, and compliance. Service Level Agreements (SLAs) Standard Jobs First attempt: within 5 days of job creation Complete serve: within 14 days of job creation Accept or decline: within 24 hours of notification […]
When you agree to join the Exchange, you must agree to the terms of our Independent Contractor Agreement. This agreement governs our relationship as we collaborate on the completion of assignments (referred to as “jobs” within ServeManager). Understanding the key elements of this agreement is crucial to ensuring a successful partnership and clarifying expectations on […]
The ServeManager app is essential for contractors working with the Exchange (See: Mandatory ServeManager Mobile App Usage). This article provides step-by-step instructions on how to download and install the ServeManager app on both iOS and Android devices. Downloading the ServeManager App For iPhone (iOS): ServeManager for iOS: Download here For Android: ServeManager for Android: Download […]
To maximize the functionality and performance of the ServeManager app, your mobile device needs to meet certain specifications. This article will guide you through the minimum requirements for both iOS and Android devices to ensure the app runs smoothly. iOS Device Requirements Minimum Specifications: Checking Your iOS Version: To check which iOS version your iPhone […]
Increasing Expectations for Evidence The legal industry, including law firms and their clients, increasingly demands verifiable evidence to ensure that services or attempts at service occur precisely as specified. This growing expectation stems from a need for accountability and transparency in process serving. Importance of Professional Integrity While we hold a high level of trust […]
Properly logging each service attempt in the ServeManager app is essential for maintaining accountability and providing verifiable evidence of your work. This guide will help you navigate the app to ensure that every attempt is recorded accurately and securely. Step-by-Step Instructions to Log Service Attempts Job Verification Capture Essential Evidence Upon Arrival Important: Do not […]
Update to the Latest Version Connectivity Issues Account Login Issues App Not Responding Persistent Problems
For the Exchange, the use of electronic signatures streamlines the process of signing affidavits and other legal documents. This guide will walk you through setting up and using your electronic signature specifically for tasks assigned through the Exchange, emphasizing the importance of timely and proper execution of document signing. Setting Up Your Electronic Signature Enabling […]
2FA Enforcement Starting Friday, Oct 10, ServeManager logins will require Two-Factor Authentication via email (2FA). There’s no setup required — it will automatically apply to all accounts. Users will simply log in as usual, and 2FA will now be enforced behind the scenes for added protection.What to expect: Phishing Warning Please be advised (and alert […]
Notes: Preferred Method for Non-Urgent Job-Specific Communication Using the notes feature within ServeManager is the most efficient way to communicate with us about specific jobs you are handling. We actively monitor these notes from 7 AM to 6 PM PT and aim to respond within 4 hours. Sending a Note via Desktop App Follow these […]
The 5 Best Ways to De-Escalate a Situation As a process server, serving papers to individuals can often lead to hostile and tense situations. This is especially true when serving papers to someone who may not want to be served or is actively trying to evade or intimidate you. De-escalation is a key skill that […]
Autonomy as an Independent Contractor As an independent contractor with the Exchange, you have the flexibility to choose which assignments to accept and which to decline based on each job’s specifics. This autonomy is a key aspect of our working relationship, allowing you to manage your workload. Guidelines for Accepting and Declining Jobs Additional clarification […]
