Service Level Agreements (SLA’s) Special Instructions Job Timing & Completion Goals Standard Rush 1. Job Acceptance & Assignment (Accounting for business hours and time zones) a. Job Acceptance Timing b. Job Assignment Timing 2. Attempt Requirements a. Minimum Attempts b. Extra Attempts or Services c. First Attempt Requirements d. Subsequent Attempt Requirements 3. Documnetation of […]
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Enable the electronic signature account setting, so employees can save and apply their own signatures.
Go to Account > Settings > Enable GPS Watermark When capturing a new photo for your attempt, your gps location will be displayed directly onto the captured photo.
After failing to login 4 times, a pop-up will appear asking if you would like to reset your password. Alternatively, if you open this link in your browser, you can update your password: https://www.servemanager.com/passwords/new
To disable the Routing feature in your app and only view your Job List, go to Account > Settings > Enable Routing (turn off the option to disable routing).
Press the New Attempt button to begin creating a service attempt. (Make sure you have the proper job selected so you don’t accidentally create a service attempt for the wrong job. Verify the job you’re creating a new attempt for by using the job number, recipient name, or the job’s assigned client. You can use […]
Tap the Job Filter button located next to the Search Bar to apply filters to your job list. Job Boards Job State Jobs Service Status Due Date Attempts Job Status Affidavit Invoice Server Creator Pressing Apply will filter your job list with the selected filters, press Reset to cancel your selections and revert back to […]
iOSApple has great support for their array of iPhones, and most recent ones (given that no settings are heavily tweaked) should not have (or experience fewer) issues using the app. Minimum OS requirement: iOS 17Minimum Phone requirement: iPhone XR Suggested Phone: iPhone 13 lineupReason: We don’t know when Apple will drop the X lineup from […]
Press The Bookmark symbol on the right side of the screen This opens your saved address list. From here you can search new addresses to add to your favorites list. Saved addresses can be selected and routed by clicking the route icon on the top toolbar.
The Overview page can be a powerful tool for analyzing business progression over different periods of time.
