GPS isn’t showing up on attempts

Step 1: Turn location services ON

Make sure your mobile device has location services turned on.

iPhone: Go to Settings -> Privacy -> Location Services -> On

Android: Go to Settings -> Location -> Use location -> On

Step 2: Reset location services

If location services are ON, but you’re still not getting GPS data on new attempts, it’s possible ServeManager wasn’t granted permission to access your location.

iPhone instructions

• Open Settings
• Tap General
• Tap Reset
• Tap Reset Location and Privacy
• Tap Reset Settings
• You may be prompted to enter your security PIN
• Log into ServeManager and select New Attempt. Do this slowly. You should receive a dialog asking permission to use your location, select OK. This will enable GPS tracking for your service attempts.

Android instructions

• Open Chrome
• Tap Settings (usually 3 dots in the top right corner of the browser)
• Tap Site Settings
• Check to make sure Location says Ask First, if not change it to Ask First
• Tap Location
• At the top, tap All Sites
• Find ServeManager in the list
• Tap Clear and Reset
• Log into ServeManager and select New Attempt. Do this slowly. You should receive a dialog asking permission to use your location, select ALLOW. This will enable GPS tracking for your service attempts.