GPS isn’t showing up on attempts

Step 1: Turn location services ON

Make sure your mobile device has location services turned on.

iPhone: Go to Settings -> Privacy -> Location Services -> On

Android: Go to Settings -> Location -> Use location -> On

Step 2: Reset location services

If location services are ON, but you’re still not getting GPS data on new attempts, it’s possible ServeManager wasn’t granted permission to access your location.

iPhone instructions

gps reset iphone

  • Open Settings
  • Tap General
  • Tap Reset
  • Tap Reset Location and Privacy
  • Tap Reset Settings
  • You may be prompted to enter your security PIN
  • Log into ServeManager and select New Attempt. Do this slowly. You should receive a dialog asking permission to use your location, select OK. This will enable GPS tracking for your service attempts.

Android instructions

gps

  • Open Chrome
  • Tap Settings (usually 3 dots in the top right corner of the browser)
  • Tap Site Settings
  • Check to make sure Location says Ask First, if not change it to Ask First
  • Tap Location
  • At the top, tap All Sites
  • Find ServeManager in the list
  • Tap Clear and Reset
  • Log into ServeManager and select New Attempt. Do this slowly. You should receive a dialog asking permission to use your location, select ALLOW. This will enable GPS tracking for your service attempts.

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